Self Service Portals
Self-service portals provide users with the ability to access information and perform tasks on their own. This can lead to increased efficiency and productivity by reducing the need for manual intervention and streamlining processes. Users can find answers to common questions, resolve issues, and complete transactions without the need for direct assistance. This empowers users to take control of their interactions with the organization and enhances their overall experience.
Access portals via the web or download the app and use on the go!
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Benefits of Self-Service Portals
- Enhance Customer Experience:
Self-service portals empower users to find answers to their questions, access resources, and complete transactions quickly and efficiently. This leads to higher customer satisfaction levels and improved loyalty. - Cost Savings:
By automating repetitive tasks and enabling users to self-serve, businesses can reduce the need for manual intervention and free up resources to focus on more strategic initiatives. - Increased Efficiency:
Self-service portals streamline processes and enable users to access information and services 24/7, leading to faster response times and improved overall efficiency. - Data-driven Insights:
Self-service portals provide valuable data on user behavior, preferences, and pain points, which can be used to optimize processes, personalize experiences, and drive business growth. - Private Workspaces:Create private workspaces for your teams to communicate information two-way with your service users.
Use with Files
Upload files via app/web or hook into the 123-Works API to access files from an external source.
Share files globally, by customer/supplier/tenant and apply password protection.
Store, organise and share files in the cloud with tracked user activity.
Self Service File Management
Use with Dashboards
The online self service portal can be used to display realtime data graphically using dashboards.
Show data selectable by date ranges, projects, sites and other elements.
Self Service Dashboards
Use with Forms
Create your own forms and deploy to your service user's portal.
Forms include file uploads and a host of data capture features.
View form responses in real-time and assign to a workflow for further processing/approvals.
Deploy Forms
